At nekopo, your privacy is a core commitment, not an afterthought. This Privacy Policy explains exactly what personal data we collect, how we use it, who we share it with, and the rights you hold over your information as a player on our platform.
Your Privacy Matters: This Privacy Policy applies to all personal data collected by nekopo through the website https://nekopo.cam and all related services. By registering an account or continuing to use our platform, you acknowledge that you have read and understood this policy. If you have any questions at any time, please contact us at [email protected].
nekopo operates the online gaming platform accessible at https://nekopo.cam and is the data controller responsible for the personal information of all registered members and site visitors. We are committed to handling personal data with transparency, integrity, and in full compliance with applicable data protection standards.
This Privacy Policy sets out the basis on which any personal data we collect from you — or that you provide to us — will be processed. It covers our practices across all interactions: account registration, identity verification (KYC), financial transactions, customer support communications, platform usage analytics, and marketing communications where applicable.
We encourage you to read this document carefully alongside our Terms & Conditions, which together form the complete agreement governing your relationship with the nekopo platform. This policy is available to all users, including Indonesian players transacting in Rupiah (IDR / Rp) via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja.
The following terms carry the meanings assigned below throughout this Privacy Policy:
nekopo collects different categories of personal data depending on your level of interaction with the platform. The table below summarises the main categories and specific data points we may hold:
| Category | Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number (KTP / passport) | Registration & KYC |
| Contact Data | Email address, mobile phone number, residential address (city, province, postal code) | Registration |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, etc.), e-wallet identifiers (OVO, DANA, GoPay), deposit and withdrawal history, transaction amounts in IDR | Deposits & Withdrawals |
| KYC Documents | Copies of national identity card (KTP), passport, driver's licence, utility bills, bank statements | Identity Verification |
| Technical Data | IP address, device type and model, operating system, browser type and version, session timestamps, login location data | Platform Usage |
| Usage Data | Pages visited, games played (including togel, slots, live casino), bet history, session duration, feature interactions | Platform Usage |
| Communications Data | Live chat transcripts, support email correspondence, survey responses | Customer Support |
| Marketing Preferences | Promotional opt-in/opt-out status, preferred communication channel, bonus redemption history | Account Settings |
nekopo does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or voluntarily provided by the Player in a support context (for example, a Player self-disclosing a health condition in connection with a responsible gaming request).
nekopo collects personal data through the following channels:
The majority of the personal data we hold is provided directly by you when you: complete the account registration form; submit documents during the KYC identity verification process; initiate a deposit or withdrawal transaction; contact our customer support team; respond to a survey or promotional communication; or update your account profile settings.
When you access and use the nekopo platform, our systems automatically collect Technical Data and Usage Data. This includes your IP address, device identifiers, browser characteristics, and detailed logs of your activity on the platform. This data is collected via server logs, cookies, web beacons, and similar tracking technologies as described in Section 11.
We may receive personal data about you from the following third-party sources:
In all cases, nekopo ensures that any third party sharing data with us does so on a lawful basis and under appropriate data-sharing agreements.
nekopo processes your personal data only for clearly defined, legitimate purposes. We do not use your data for purposes incompatible with those listed below:
Every processing activity carried out by nekopo rests on one or more of the following lawful bases:
Note: Where we rely on legitimate interests as our legal basis, we conduct an internal balancing test to confirm that our interests do not override your fundamental data protection rights. You may request information about any such assessment by contacting us at [email protected].
nekopo does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. We share personal data only in the following limited circumstances:
We engage trusted third-party service providers to perform functions on our behalf, including payment processing (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja), identity verification, fraud screening, cloud hosting, customer support tooling, and analytics. All processors are bound by data processing agreements that restrict them to acting only on documented instructions from nekopo and prohibit any use of your data for their own independent purposes.
When you play games supplied by third-party studios — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Pocket Games Soft — limited gameplay data (session identifiers, bet amounts, game outcomes) is shared with those providers solely for the purpose of delivering and auditing the game experience. These providers are contractually prohibited from using this data for any other purpose.
nekopo may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where we are legally required to do so, or where such disclosure is necessary to protect the rights, property, or safety of nekopo, our members, or the public. We will notify affected players of any such disclosure where legally permissible to do so.
In the event of a merger, acquisition, restructuring, or sale of all or part of nekopo's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide advance notice of any such transfer and ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this policy.
nekopo's primary player base is in Indonesia, and we prioritise storing and processing personal data within the Asia-Pacific region where operationally feasible. However, some of our third-party service providers — particularly cloud infrastructure and analytics platforms — may process data on servers located outside Indonesia.
Where personal data is transferred internationally, nekopo ensures that appropriate safeguards are in place, including:
By using the nekopo platform, you acknowledge and consent to the transfer of your personal data to locations outside Indonesia where necessary for the delivery of our services, subject to the safeguards described above.
nekopo retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The table below outlines our standard retention periods by data category:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Legal compliance, AML obligations |
| Financial Transaction Records | 7 years from the date of each transaction | Regulatory record-keeping |
| KYC Documents | Duration of account + 5 years after closure | AML / compliance obligations |
| Technical & Usage Logs | 13 months from collection | Security, fraud prevention |
| Customer Support Records | 3 years from the date of the interaction | Dispute resolution, quality assurance |
| Marketing Preferences | Until opt-out or account closure | Consent-based |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.
nekopo applies a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure:
Your Responsibility: While nekopo implements robust security measures, you also play a vital role in keeping your account safe. Use a strong, unique password for your nekopo account, enable 2FA, and never share your login credentials with anyone. If you suspect unauthorised access, contact us immediately at [email protected].
The nekopo platform uses cookies and similar tracking technologies to enhance your user experience, maintain session continuity, and collect analytics data. Below is a summary of the cookie types we use:
These cookies are essential for the platform to function correctly. They manage your login session, maintain your account state across pages, and remember your language and display preferences. You cannot opt out of strictly necessary cookies while using the platform.
We use analytics tools to collect aggregated, anonymised data about how players interact with the nekopo platform — including which pages are most visited, how long users spend on each section, and which features generate the most engagement. This data helps us identify improvement opportunities and deliver a better experience.
Functional cookies remember choices you have made — such as your preferred deposit method (BCA, OVO, DANA), display settings, or notification preferences — so you do not need to re-configure them every time you log in.
You can control non-essential cookies through your browser settings. Most modern browsers allow you to block, restrict, or delete cookies. Please note that disabling certain cookies may limit the functionality of the nekopo platform or prevent you from accessing some features. Detailed guidance on managing cookies is available in your browser's help documentation.
As a data subject, you hold the following rights in relation to the personal data that nekopo holds about you. You may exercise any of these rights by contacting us at [email protected]. We aim to respond to all valid requests within 30 days.
Please note that certain rights are subject to conditions and exceptions. For example, we may be unable to delete data that we are legally required to retain for AML or regulatory compliance purposes. Where we are unable to fulfil a request in full, we will explain the reason in writing.
The nekopo platform is strictly intended for adults aged 21 and over. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in our registration and KYC processes, and we take all reasonable technical and procedural measures to prevent underage access.
If you believe that a minor has provided personal data to nekopo — or has registered an account in contravention of our age restriction — please notify us immediately at [email protected]. Upon confirmation, we will promptly close the account, delete the associated personal data to the extent legally permissible, and void any transactions or balances connected to that account.
Parents and guardians are encouraged to use parental control software and to have open conversations with minors in their care about the risks associated with online gambling. nekopo supports and endorses the 21+ age restriction without exception.
The nekopo platform may contain references to third-party services, including payment providers such as BCA, BRI, Mandiri, OVO, and DANA, as well as game studios and sports data providers. When you follow a link to a third-party website or interact with an embedded third-party service, that entity's own privacy policy will govern the collection and use of your data — not this Privacy Policy.
nekopo does not accept responsibility for the privacy practices or content of any third-party website or service. We encourage you to review the privacy policy of any third party before providing them with your personal information. If you have concerns about any third-party service accessible through the nekopo platform, please contact us and we will investigate.
nekopo reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. When material changes are made, we will notify registered players by email and display a prominent notice on the platform for a minimum of 14 days following the update.
The "Last Updated" date displayed at the top of this page indicates when the current version of this Privacy Policy took effect. We recommend reviewing this page periodically to stay informed of how we are protecting your information. Your continued use of the nekopo platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way nekopo handles your personal data, please reach out to our team. We are committed to addressing all privacy-related inquiries with care and in a timely manner.
nekopo's approach to data protection goes beyond policy text — it is built into every layer of our platform and operations.
Every connection to the nekopo platform — whether on desktop or mobile — is secured with bank-grade SSL/TLS encryption, keeping your personal and financial data safe from interception at all times.
Our Know Your Customer process verifies every player's identity before withdrawals are processed. This protects the entire nekopo community from fraud, identity theft, and underage access.
Sensitive data fields — including your bank account identifiers, KYC documents, and authentication credentials — are encrypted at rest using AES-256 standards in access-controlled server environments.
nekopo never sells, rents, or trades your personal information to third parties for their own marketing purposes. Your data is used solely to operate, improve, and secure your experience on our platform.
You can access, update, or request deletion of your personal data at any time. Marketing communications are fully opt-in, and you can withdraw consent or adjust your preferences through our support team.
Our customer support team is available 24/7 — including during Idul Fitri, Nyepi, and all Indonesian national holidays — to handle any privacy-related request, data access query, or security concern you may have.
Our support team is available around the clock to address any privacy concern. You can also review our Terms & Conditions for the full platform rules, or visit our FAQ for quick answers to common questions.