Gaming should always be an enjoyable form of entertainment — never a source of stress, financial hardship, or emotional distress. At nekopo, responsible gaming is built into everything we do, from account tools to our 24/7 support team.
Only adults aged 21 and above may register and play on the nekopo platform. Age verification is mandatory.
At nekopo, we believe that online gaming — whether that's sports betting on BRI Liga 1, playing togel (Indonesia's traditional numbers lottery), or spinning the reels on your favorite slots — should always be a fun, voluntary activity that fits comfortably within your budget and lifestyle.
The reality is that for a small number of people, gambling can develop into a pattern of behavior that causes genuine harm. Problem gambling can affect finances, relationships, work performance, and mental health. Recognizing the signs early — and knowing where to turn for help — makes all the difference.
This page outlines the tools and resources that nekopo provides to every registered member, along with honest guidance on how to assess your own gaming habits and take action if you need it. We are committed to being as transparent and supportive as possible — because a healthy player community is a sustainable one.
Our Core Principle: nekopo will never encourage a player to chase losses, increase their stakes beyond their means, or continue playing through a period of financial difficulty. If you tell us you need help, we act — immediately and without judgment.
Problem gambling rarely announces itself all at once. It typically develops gradually, and many people find it difficult to recognize the signs in themselves. The following indicators may suggest that gambling is becoming a problem rather than a pastime.
If you identify with three or more of these signs, we strongly encourage you to use our self-exclusion or limit tools, or to contact our support team at [email protected] for a confidential conversation.
nekopo provides a comprehensive set of account controls that put you firmly in charge of your gaming experience. All tools are available free of charge and can be activated immediately through our support team.
Request a complete suspension of your nekopo account for a defined period — 30 days, 90 days, 6 months, 1 year, or permanently. During a self-exclusion period, your account is fully locked: you cannot log in, deposit, wager, or receive promotional communications.
Activated within 24 hoursSet a maximum deposit amount over a daily, weekly, or monthly period. Once your limit is reached, no further deposits will be accepted until the period resets. Limit reductions take effect immediately; increases require a 7-day cooling-off period before activation.
Daily / Weekly / MonthlyDefine the maximum continuous duration of a single gaming session. When your time limit is reached, the platform will issue a notification and, if you choose, automatically log you out. This tool is particularly useful for players who lose track of time during extended sessions.
Customizable durationTake a short break from the platform without committing to a full self-exclusion. Cool-off periods of 24 hours, 48 hours, or 7 days are available. During a cool-off, your account is temporarily suspended and promotional emails are paused. The period cannot be shortened once activated.
24h / 48h / 7 daysCap the total amount you are willing to lose within a set timeframe. Once your loss limit is reached, further wagering is blocked for the remainder of the period. As with deposit limits, reductions apply immediately while increases carry a mandatory 7-day waiting period.
Daily / Weekly / MonthlyWithdraw your consent to receive promotional communications — including bonus offers, free bet notifications, and seasonal promotions tied to events like Idul Fitri or the BRI Liga 1 season — at any time. Opt-out requests are processed within one business day and do not affect your ability to use the platform.
Instant opt-outHow to Activate Any Tool: Contact our support team at [email protected] at any time, 24 hours a day, 7 days a week — including during Ramadhan and all Indonesian national holidays. State which tool you would like to activate and your preferred settings. Our team will confirm activation and send you a written acknowledgment by email.
The questions on the right are adapted from widely used responsible gaming self-assessment frameworks. They are not a clinical diagnosis — but honest reflection on them can be a meaningful first step toward understanding your relationship with gambling.
If you answer "Yes" or "Sometimes" to two or more questions, we encourage you to speak with a member of our support team or make use of one of the account management tools described above.
Remember: reaching out is a sign of strength, not weakness. Our team is trained to respond with empathy, confidentiality, and practical support — with no pressure of any kind.
Answer honestly — this assessment is for your benefit only and is entirely private.
Have you ever spent more money on gambling than you originally intended to in a single session?
Have you borrowed money, sold possessions, or gone into debt in order to fund your gambling?
Have you felt the need to keep your gambling activity a secret from family members or close friends?
Have you continued gambling in an attempt to win back money you had already lost?
Has gambling ever caused you to miss work, skip meals, or neglect responsibilities at home?
Have you tried and failed to reduce or stop gambling on your own?
If you answered "Yes" to any of the above, please reach out.
Contact our support team at [email protected] — available 24/7, completely confidential, and judgment-free. We are here to help you take back control at any time.
If you feel that gambling is becoming more than an entertainment activity, here is exactly what happens when you contact us:
Send an email to [email protected] at any hour of the day. State that you would like to discuss your account or activate a responsible gaming tool. You do not need to explain yourself in detail — simply saying "I need help with responsible gaming" is enough to initiate the process.
To protect your account, our agent will verify your identity using the registered details on your nekopo account. This is a brief, straightforward check — not a lengthy interrogation.
Our agent will walk you through the available options — deposit limits, session limits, cool-off period, or self-exclusion. You choose what feels right. There is no minimum commitment required; even a 24-hour cool-off is a valid and valued choice.
Your chosen tool is activated — limit reductions and exclusions are effective within 24 hours at most, and typically much faster. You will receive a written email confirmation of the action taken for your own records.
If you wish, our team can schedule periodic check-in messages during your exclusion or limit period to see how you are doing. This is entirely optional and can be declined or cancelled at any point.
If gambling is causing you serious distress — affecting your finances, mental health, or family — please do not wait. Contact our team now, or reach out to one of the professional resources below. Help is available, and recovery is possible.
At nekopo, responsible gaming is not a compliance checkbox — it is a genuine reflection of how we believe an online gaming platform should operate.
Every nekopo account holder must verify their age as part of the KYC process. We use document checks and data cross-referencing to ensure that no one under 21 can access real-money gaming on our platform — full stop.
When you activate a self-exclusion or cool-off period, it cannot be shortened or reversed by anyone — including you. This is intentional: it ensures that in-the-moment impulses cannot undo a healthy decision you made with a clear head.
Our platform continuously analyses account activity for patterns associated with problem gambling — such as frequent late-night sessions, rapid bet escalation, or repeated deposits immediately following losses. Flagged accounts receive a proactive welfare check from our team.
Every member of our customer support team receives training in responsible gaming conversations. They are equipped to handle sensitive disclosures with empathy, to explain your options clearly, and to escalate cases where professional counselling referral is appropriate.
We do not target promotional campaigns at players who have recently activated responsible gaming tools, are on self-exclusion, or whose account patterns suggest stress-based gambling. Our marketing focuses on entertainment value — not on pressuring players to deposit more.
nekopo regularly publishes content on healthy gaming habits, bankroll management, and the mathematics of probability — so that players can make genuinely informed decisions about how, when, and how much they play. Knowledge is the best safeguard.
If you have questions about your account, need to activate a limit or exclusion, or simply want to talk, our support team is available right now. You can also review our full Terms & Conditions or visit the FAQ for more information.